Contact the Editors
How to reach the editorial desk behind this independent review of EightCap, and what we can and cannot help you with.
Compare against the sponsorWhere do I go if I need help with my own account?
A reader wrote to us recently because a withdrawal request on his EightCap account had been sitting unprocessed for several days. He assumed we could look into it, since our review is what led him to open the account in the first place. We could not. We do not hold client funds, we do not see accounts, and we cannot move a ticket along.
Anything to do with opening an account, verifying your identity, depositing, withdrawing, adjusting leverage, closing a position or disputing a charge sits with the broker alone. Use the support channels published on the broker's own website, which are also set out in our review. The same applies to complaints about execution or slippage. Those are matters between you and the firm.
If you believe something in our review misstated how the broker handles such requests, that is different, and you should tell us. But we cannot act as an intermediary, and we cannot escalate on your behalf.
What we can offer in these situations is a pointer to the right channel and, where relevant, a note in our review about recurring issues readers report. That is the limit of our role.
What can the editors actually answer?
We answer questions about the review itself. If a sentence in our EightCap write-up is unclear, if you want to know how we arrived at a particular conclusion, or if you think a fee, a minimum deposit figure or a platform description no longer matches what you see, write to us and we will look at it.
We also take questions about our methodology, how we weight different factors, and why a given point did or did not make it into the final text. Readers sometimes ask why we covered a topic at all or why we left something out, and those are fair questions.
We do not answer questions about your individual circumstances, we do not tell you whether to open an account, and we do not comment on whether a particular trade or strategy is suitable. We do not provide financial services, accounts, deposits or advice, and we are not affiliated with the broker.
How quickly will I hear back?
A straightforward factual query normally gets a reply within three working days. Corrections that need checking against source documents take longer, because we go back to the terms and the platform itself rather than taking a claim at face value. Expect up to ten working days for those.
Messages sent over weekends and public holidays are read on the next working day. If your note needs input from more than one editor, we will tell you that it is with us rather than leave you waiting without word.
We read everything that arrives through the contact form on this site. We do not always reply to messages that fall outside the scope described above, particularly where they concern an individual account.
How do I submit a correction?
Use the contact form on this site and put the word correction in the subject line. Tell us the exact sentence or figure you believe is wrong, link to or quote the page it appears on, and point us to a source we can check. The broker's own terms, fee schedule or platform documentation is the strongest source; a screenshot of your own account is helpful context but not usually enough on its own.
We check every submission against the primary source before changing anything. If we agree, we amend the text and note the change and the date at the foot of the review. If we do not agree, we will explain why, and we keep a record of the exchange.
Corrections are free to submit and there is no charge for a re-review. We do not remove accurate content because a firm would prefer it gone.
Press, partnerships and languages
Journalists and researchers are welcome to contact the desk through the contact form on this site, marking the message as press. We can explain our methodology and point to the public sources behind our findings. We do not offer quotes on market direction or on the merits of any firm.
On partnerships: this site carries no sponsored content and no paid placements, and we do not accept payment for coverage or for a favourable rating. Enquiries of that kind are declined as a matter of policy, so please do not send them.
The desk reads and writes in English and Afrikaans, and we can work through Dutch-language source material where it helps verify a term. Correspondence in any of these is fine. We answer in the language you wrote in where we can, and in English otherwise.
